What do I do if a technical error occurs?

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Chipz stores the results of each game round in a database, even before the animation for the round is complete. If the error is due to a lost connection in the middle of a spin, your data is saved. The round will play out for most of our slots, and you will receive any potential winnings directly in your account. In a game like Blackjack, the hand will be played as if the player left the table. This means that the hand will time out without any action taken.

If the problem is on the game developer’s end, you should see an error message with relevant information when the game starts. We apologise for any inconvenience and would like to inform you that we cannot resolve technical issues on our game provider’s end.

For errors that are not solved by a simple reload or restart, we ask you to please get in touch with our Customer Support, giving a detailed explanation of your problem. The more information you provide, the more likely they are to be able to help you. This kind of information in particular, is of great help to our Customer Support:

• Game name
• Time of the incident
• Wager amount
• Description of the problem

A screenshot of your issue is always of great help. Use these shortcuts to capture a screenshot:

• Windows: Win+PrtScn
• MacOS: Shift+Command+3
• Mobile Devices: This depends on your device. See your device manufacturer for details.

Please send this information, including potential screenshots, to [email protected].